4 1 10 how to earn it, how to keep it = Customer Loyalty: Menumbuhkan dan Mempertahankan Kesetiaan Pelanggan Dwi Kartini Yahya Translator Yati Sumiharti, Ratri Medya, W Editor Jill Griffin Primary Author mixed material 979741762X Jakarta Erlangga 2005 Aneka Masalah Bahasa Indonesia Terkini Yati Sumiharti Editor Kunjana Rahardi Primary Author mixed material 9797818322 Jakarta Erlangga 2006 Sepuluh Dosa Pemasaran Mematikan: Sinyal dan Solusi Emil Salim Translator Yati Sumiharti Editor Philip Kotler Primary Author mixed material 9797810038 Jakarta Erlangga 2004 Yati Sumiharti Editor William C. Boynton Primary Author Raymond N. Gania Additional Author Walter G. Kell Additional Author mixed material 9796887096 Jakarta Erlangga 2003